Here’s a summary of what customers describe about Tailor & Cleaners:
Pricing:
- Described as “reasonable” by multiple customers
- No specific prices mentioned in the reviews
Services:
- Tailoring services (mentioned fixing pants and altering formal gowns and dresses)
- Dry cleaning services (implied by the business name)
Quality of Work:
- Consistently described as excellent, “impeccable,” and perfect
- Customers express high satisfaction with the results
Staff and Customer Service:
- Uniformly praised as friendly, respectful, and kind
- Owner described as a “real professional”
- Staff noted as being helpful during the service process
Efficiency:
- Service described as quick and efficient
Cleanliness:
- One review mentions the service as “clean”
Customer Satisfaction:
- Overwhelmingly positive reviews
- Many customers express long-term loyalty (one mentioning 7 years of patronage)
- Multiple customers highly recommend the business
Unique Selling Points:
- Family-owned business
- Owner’s personal story of perseverance (from Ecuador, purchased the business, overcame initial struggles)
- Consistent quality over many years
Overall Impression:
- High-quality tailoring and cleaning services
- Appreciated for both the quality of work and the quality of customer service
- Reliable and consistent performance over time
These reviews are very consistent in portraying a family-owned establishment that is well-settled. Work quality is often praised with friendliness and professionalism on the side of the staff, as well as the overall reliability of the service.
The business would appear to have built up a degree of loyalty amongst its customer base over the years, with several reviews mentioning patronage over many years. A combination of skilled work, friendly service, and reasonable prices seems to be the key to success.
Tailor & Cleaners appears, overall, to be a very well-liked local business, unanimous for great work, friendly service, and reliability. Positive customer experiences also point toward its being able to accommodate broad needs for tailoring and cleaning while making the experience good for all.