Here’s a summary of what customers describe about Valley Cleaners:
Prices:
- Dry cleaning described as “pricier than what I’m used to”
- Repair costs noted as “lower than expected”
- Specific prices not mentioned in reviews
Services Offered:
- Dry cleaning
- Alterations/tailoring
- Repairs/mending
- Specialty pressing (“Cowboy starch”)
- Garment restoration
Current Service Times:
- No longer offering same-day service due to staffing shortage
- Next-day service available (ready by 4pm)
- Alterations typically take about 2 days
Service Quality:
- Highly regarded for:
- Clothing repairs
- Alterations (particularly noted for velvet)
- Garment restoration
- Pressing quality
- Maintaining clothing brightness
- Special expertise in “Cowboy starch” pressing
- Professional mending that’s nearly invisible
- Successful with delicate materials
Staff:
- Mixed reviews on customer service
- “Sam” mentioned positively for alterations
- “Billy and his family” praised
- One mention of less pleasant interaction with male staff member
- Filipino staff noted for pressing services
Notable Points:
- Trusted local business
- Skilled at extending garment life through repairs
- Consistent quality
- Professional results
- Some communication issues noted
- Loyal customer base
Overall Impression:
Valley Cleaners appears to be a well-established business known for high-quality work, particularly in alterations and repairs. While prices are noted as being on the higher side and some customer service experiences vary, the quality of work consistently receives praise. The business stands out for its ability to restore and maintain garments effectively.