Here’s a summary of what customers describe about Iris Cleaners:
Prices:
- Described as “reasonable”
- Specific amounts not mentioned
Staff:
Specifically mentioned:
- Iris (owner/operator)
- Gloria
Characteristics: - “Incredible” service
- Friendly
- Accommodating
- Solution-oriented
Services:
- Dry Cleaning:
- Regular garments
- Wedding gowns
- Emergency service available
- Additional Services:
- Stain removal
- Repairs
- Alterations/seamstress work
- Laundry services
Notable Strengths:
- Willing to take rush orders
- Emergency situation handling (wedding dress crisis)
- Special care for garments
- Quality work
- Clean and organized facility
Customer Service:
- Accommodating to urgent requests
- Problem-solving approach
- Commitment to maintaining 5-star service
- Building long-term customer relationships
- Willing to take on jobs others reject
Location:
- Located in Boca area
- Serves Delray area customers
Quality Aspects:
- Clothes treated with special care
- High-quality cleaning
- Professional alterations
- Consistent service
Overall Impression:
This is a customer-friendly dry cleaning service that differs from competitors simply because it does not shy away from emergencies; it readily accommodates urgent requests from clients. Personal service by Iris and her staff, quality work, and reasonable prices are hailed as the reasons for earning repeat customers. The business does exceptionally well in crisis management and ensures high standards in various cleaning and alteration services. Their flexibility and preparedness to take on tough jobs that other cleaners reject seems to be a key differentiator.