Here’s a summary of what customers describe about Tide Cleaners:
Pricing:
- Described as “a little high” for some services
- No specific prices mentioned
- Higher prices justified by quality according to customers
Services:
- Dry cleaning (branded as #1 in dry cleaning)
- Laundry service
- Stain removal (including difficult stains like leather dye)
- Rug cleaning
- Starching and folding
- Alterations (2-3 weeks wait time noted)
- 24/7 automated drop-off and pickup
Facility Features:
- Bright, clean environment
- Fresh laundry smell
- Organized space
- Automated after-hours service system
- Located across from Whole Foods (Delray location)
Staff & Service:
- Named staff (Chase, Kyle, Sandi) praised for service
- Owner personally handles customer service issues
- Professional and courteous staff
- Quick turnaround times
- High attention to detail
- Strong focus on customer satisfaction
- Demonstrated integrity (returning lost jewelry)
Quality:
- “Like new” results
- Superior cleaning quality
- Excellent stain removal capabilities
- Professional work standards
- Quality control measures in place
Convenience:
- 24/7 access
- Quick drop-off and pickup
- Prime location
- Automated service options
- Flexible hours through automated system
Special Notes:
- National brand with local service approach
- Responsive management (addressing complaints personally)
- Long wait times for alterations noted as a drawback
- Strong focus on customer satisfaction and quality control
Overall Impression:
A premium dry cleaning service combining national expertise with local care. While prices are noted as being slightly higher, customers generally feel the quality justifies the cost. The 24/7 automated service is a distinctive feature, and the staff’s attention to detail and customer service is consistently praised. The main criticism appears to be long wait times for alterations.