Here’s a summary of what customers describe about MCM Cleaners:
Pricing:
- Not the cheapest (noted as premium pricing)
- Comparable or lower than other cleaners in area for similar services
Services:
- Primary Services:
- Dry cleaning
- Garment pressing
- Leather cleaning
- Silk cleaning
- Comforter cleaning
- Suit cleaning
- Additional Services:
- Free pickup and delivery
- Tailoring and alterations
- Emergency/rush service available
- Eco-friendly cleaning methods
Notable Features:
- Owner-operated (Jorge mentioned specifically)
- Been in business for 4+ years
- Quick turnaround times
- Often complete before promised date
- Example: Suits dropped Monday for Friday ready by Tuesday
Quality Highlights:
- Specialized stain removal (mentioned removing oil from $2,000 suit)
- Preservation of fabric quality
- Thorough cleaning
- Fresh scent noted by customers
- Multiple cleaning attempts if needed for difficult stains
Customer Service:
- Immediate greeting upon entry
- Accommodating with rush orders
- Flexible with pickup times
- Responds to all customer feedback
- Professional and friendly staff
- Reliable delivery times
- Will stay late for urgent cases
Location:
- Convenient for some reviewers (across street)
Overall Impression:
A premium dry cleaning service focusing on quality and customer service. While not the lowest-priced option, customers value their reliability, attention to detail, and willingness to go above and beyond. Notable for their eco-friendly approach and comprehensive garment care services. The owner’s personal involvement and consistent quality appear to be key differentiators.