Here’s a summary of what customers describe about SuperMatt Laundry:
Payment System:
- Card-based system (no coins)
- “Washcard” system functions like a debit card
- Credit card loading available
- No additional fees for card usage
Facility Features:
- Air conditioning
- Television sets
- Attended facility
- Clean bathrooms (condition varies by shift)
- Brand new/modern appearance
- Immaculate maintenance (generally)
Equipment:
- Brand new machines
- Multiple size options:
- Super size washers
- Normal size washers
- Various dryer sizes
- No waiting reported even during busy times
Staff:
Notable mentions:
- Lady with hijab: praised for professionalism and cleanliness
- Hispanic/Mexican woman: noted for poor service
Staff characteristics vary by attendant: - Some extremely helpful and welcoming
- Some described as unprofessional
- Inconsistent service quality between shifts
Notable Strengths:
- Exceptional cleanliness (most shifts)
- Modern equipment
- No wait times
- Convenient payment system
- Accessibility (noted helping person with walker)
- Three years in operation but maintains new appearance
Areas of Concern:
- Mandatory card purchase requirement
- Inconsistent staff service
- Variable cleanliness depending on shift
Additional Notes:
- Part of larger Florida chain
- Company focus on customer satisfaction
- Busy but manageable on weekends
- Appropriate for those with mobility issues
- Positive first-time customer experience
The facility presents itself as a modern, well-maintained laundromat with state-of-the-art equipment and payment systems. While the overall experience is highly rated, there are notable variations in service quality depending on staff. The card-based payment system, while convenient for many, requires an initial investment that some customers view as a drawback. Specific pricing details were not mentioned in the reviews.