Here’s a summary of what customers describe about Grime Busters:
Services:
- Self-service laundry
- Same-day wash/dry/fold service
- Pick-up and delivery service
- Clean & Press service (3 piece minimum)
Equipment:
- Various machine sizes available:
- Single Load Top Loaders
- Front loaders: 18, 30, 40, 55, & 60 lb capacities
- New washers with intense spin cycles being installed
Pricing:
- Wash & Fold: $1.35/lb
- Light Blanket: $12
- Heavy Blanket: $14.50
- Pillow: $3.75
- Twin/Full Comforter: $14.50
- Queen Comforter: $16.50
- King Comforter: $18.50
- Clean & Press: $3.75 per piece (3 piece minimum)
- Described as “the cheapest out of all the laundry mats” by one customer
Staff and Customer Service:
- Attendant always on site
- Owner (Brian) and staff (Mia, Omar mentioned) praised for being helpful, friendly, and attentive
- Follow customer instructions well
- Accommodating (e.g., staying late for customers to finish drying)
Cleanliness and Maintenance:
- Consistently described as clean and neat
Amenities:
- Step stools available for shorter customers
- Coin pusher game for entertainment
Customer Satisfaction:
- Many long-term, loyal customers (one mentions using the service for 20+ years)
- Highly recommended by reviewers
- Customers appreciate the helpfulness and friendliness of staff
Additional Notes:
- Business has changed hands three times but has “gotten better and better”
- Plenty of machines available, reducing wait times
- Some customers received free load cards
Overall, Grime Busters is described as a well-maintained, affordable laundromat with excellent customer service. The combination of various services (self-service, wash & fold, pick-up/delivery), range of machine sizes, competitive pricing, and friendly staff seems to be key to customer satisfaction. The laundromat appears to have built a loyal customer base over many years, with customers appreciating both the self-service options and the full-service wash & fold.