Here’s a summary of what customers describe about 5 Star Cleaners:
Pricing (Specifically Mentioned):
- Suit dry cleaning: $7.00
- Most garments: $3.50
- Starched shirts: $2.75
- Special offer: 10 garments for $29.90
- Described as lowest rates in the area
- Potential savings of $100/month advertised
Services:
- Dry cleaning
- Laundry
- Tailoring (noted for quality jean hemming)
- Free pickup and delivery service (Tuesdays and Thursdays)
- Environmental-friendly cleaning solvents
Payment Options:
- Check
- Credit card (can keep on file)
- Laundry bag deposit: $5.00 (refundable)
Service Quality:
- Family owned and operated
- Reliable quality
- Quick turnaround
- Professional results
- Strong track record (some customers for 8+ years)
Customer Service:
- Owner (Pete) mentioned for handling concerns professionally
- Staff described as:
- Courteous
- Accurate
- Professional
- Friendly
- Accommodating in rush situations
- Flexible with pickup timing
Location Benefits:
- Convenient location
- Free office delivery service
- Some customers travel significant distances (25 miles mentioned)
Business Process:
- Drop-off by 10 AM for pickup/delivery service
- Price ticket system
- Designated drop-off locations
- Bi-weekly pickup schedule
Overall Impression:
5 Star Cleaners stands out for combining competitive pricing with high-quality service. Their prices are notably lower than competitors, and they offer convenient delivery options. The business appears to have built a loyal customer base through consistent quality, professional service, and competitive pricing, with some customers willing to travel significant distances for their services.