Here’s a summary of what customers describe about US Cleaners:
Prices:
- $3.33 per piece (example: 4 pieces for about $16 including tax)
- Described as “most affordable in Huntsville”
- Lower than most competitors
- Student discounts available (Oakwood University and UAH)
- Generally described as “affordable” and “competitive”
Services:
- Dry cleaning
- Bulk item cleaning (blankets, comforters)
- Next-day service
- Starch options (customizable)
- Basic repairs (like button reattachment when damaged during cleaning)
- Stain removal (mentioned successful adhesive removal)
Notable Limitations:
- No alterations service
- No general clothing repairs beyond basic maintenance
Staff:
- Owner: Jose
- Highly praised
- 20 years experience
- Good customer service
- Female staff noted as helpful and friendly
- Professional and courteous service
Quality Features:
- High-quality products used
- Follows specific customer instructions
- Quick turnaround time
- Careful handling of garments
- Professional pressing
Customer Base:
- Long-term customers (some 5-7 years)
- Wedding planner endorsement
- University students
- Professional clothing (suits)
Notable Points:
- Consistent quality over years
- Competitive pricing
- Fast service
- Only drawback mentioned is limited alteration services
- Trusted by professionals
Overall Impression:
US Cleaners stands out for its combination of affordable pricing and quality service. Under Jose’s ownership, the business has built a loyal customer base through consistent quality, quick turnaround times, and competitive pricing. While they don’t offer extensive alteration services, they excel in their core dry cleaning business with professional, friendly service and reliable results.