Here’s a summary of what customers describe about EZ Wash Laundromat – Yonkers:
Pricing:
- Described as “economic” and “great price”
- Free dryers on Mondays
- 25 cents for 10 minutes of dryer time
- No specific prices mentioned for other services
Services:
- Self-service laundry
- Pick-up and delivery service
- 24-hour turnaround for pick-up/delivery service
- App (CleanCloud) available for scheduling pick-up and delivery
Quality of Service:
- Clothes described as clean, fresh, and well-folded
- Organized packaging of clean laundry
- Consistent quality noted by long-term customers
Equipment:
- New machines
- Washers and dryers described as newer models that work well
Facility:
- Clean space
- One customer mentioned the need for a new floor
Staff:
- Friendly and professional
- Accommodating to special needs (e.g., customer with broken leg)
- Owner described as respectful and responsible
Communication:
- Text message updates for pick-up and delivery service
- Responsive to customer communications
Convenience:
- Easy scheduling through app
- 24-hour turnaround for pick-up/delivery service
- Machines generally available
Customer Satisfaction:
- Overwhelmingly positive reviews
- Many customers highly recommend the service
- Some customers have been using the service for extended periods (up to 2 years)
Additional Notes:
- Located in Yonkers
- Busy on Mondays due to free dryer service
These comments place EZ Wash Laundromat – Yonkers as a quality-driven laundry service that truly has the customer in mind. The pick-up and delivery service would seem to be one of the high points, as customers rave about its convenience, reliability, and quality. The place is clean, and most appreciate the modern equipment installed at the facility and the ability to use an app for scheduling and communication. It seems the mix of self-service with full-service pick-up/delivery is adequate to meet most customers’ needs. Overall, this would indicate that EZ Wash Laundromat has earned customer loyalty through its good service, convenience, and reasonable prices.