Here’s a summary of what customers describe about Laundricure:
Services:
- Wash and fold drop-off service
- Free pickup and delivery
- In-house dry cleaning
- Stain treatment
- Self-service laundromat facilities
Pricing:
- Wash & Fold (Next-Day): $1.85 per pound ($25 minimum order)
- Wash & Fold (Same-Day): $2.05 per pound ($25 minimum order)
- Pickup & Delivery (Weekly/Bi-Weekly): $1.85 per pound ($40 minimum order)
- Pickup & Delivery (By Request): $2.05 per pound ($40 minimum order)
- Individually priced items for large items like comforters, pillows, and blankets
Quality of Service:
- Consistently described as excellent
- Clothes returned clean, fresh-smelling, and perfectly folded
- Stains are spotted and treated
- High-quality laundry products used
Staff and Customer Service:
- Friendly, professional, and courteous staff
- Owner (Emma) is mentioned by name and praised for her customer service
- Quick responses to queries
- Warm welcomes and personalized service
Convenience:
- Open 7 days a week
- Fully attended
- Free pickup and delivery
- Text message updates for pickup and delivery
- Customized laundry bags provided with customer’s name/address
Reliability:
- Always on time for pickups and deliveries
- Laundry is ready when promised
- Consistent quality over long periods (some customers mention using the service for years)
Facility:
- Described as immaculate
- All work done in-house (no outsourcing)
Notable Points:
- Family-owned business
- Formerly known as Pondfield Laundry
- Flexible with schedule changes
- Customers consistently mention the high level of organization in how clothes are returned
Value:
- Described as a great value for the quality of service provided
- Some customers view it as gifting themselves time
Overall, customers describe Laundricure as a top-tier laundry service with exceptional attention to detail, consistent quality, and outstanding customer service. The pricing is seen as fair for the level of service provided. Many customers express high satisfaction and loyalty, with some stating they wouldn’t use any other laundry service. The combination of quality work, convenience, and personalized service seems to be the key factors in customer satisfaction.