Here’s a summary of what customers describe about Rainbow Cleaners:
Business Background:
- Family-owned since 1946
- Located in Troy area
- In-house cleaning services
Services:
- Dry cleaning
- Stain removal (particularly noted for difficult stains)
- Wedding gown cleaning and preservation
- Repairs and alterations
- Specialty cleaning
- Restoration
- Pick-up and delivery
- Curbside service
Specialties and Successes:
- Delicate fabrics (silk, lace)
- Specialty items (Ugg boots, ski jackets)
- Heirloom pieces
- Wedding/formal wear
- Mold removal
- Blood stain removal
- Irish sweaters
- Vintage/aged items restoration
Customer Service:
- Proactive communication
- Text notifications
- Emergency rush service available
- Staff described as gracious and courteous
- Key staff mentioned: Sherry (desk), Allen (owner)
Turnaround Times:
- Regular service: Few days
- Emergency service available (same-day in some cases)
- Communicates progress on complex items
Prices:
- Described as “reasonable” and “good”
- Specific amounts not mentioned in reviews
Notable Strengths:
- Exceptional stain removal
- Handling of delicate/valuable items
- Quick turnaround when needed
- Professional communication
- Multi-generational expertise
- Strong customer service
- Quality work
Overall Impression:
Rainbow Cleaners stands out as a highly respected, long-standing business with particular expertise in challenging cleaning situations. Customers consistently praise their ability to handle difficult stains, delicate materials, and emergency situations. The business appears to combine traditional expertise with modern customer service, maintaining high standards while offering contemporary conveniences like text notifications and curbside service. Their attention to detail and ability to restore treasured garments seems to be a particular strength.