Here’s a summary of what customers describe about Lansing Laundry:
Management:
- Owner: Mike
- Family-owned
- Hands-on management
- Known for being responsive and considerate
- Handles customer issues promptly
Equipment:
Washers:
- 4 x 40-pound front loaders
- 4 x 30-pound front loaders
- 5 small top loading washers
Dryers:
- 12 medium-sized dryers
- Well-maintained
Additional Features:
- Air conditioning
- Car vacuum
- Change machines (though sometimes empty)
Facility Condition:
- Consistently clean
- Well-maintained
- Described as “cleanest in the area”
- Peaceful atmosphere
- Never too crowded
- Usually has available machines
Prices:
- Only mentioned as “you might pay for it”
- Specific amounts not provided
Notable Positives:
- Regular maintenance
- Clean environment
- Active management
- Lost & found service
- Not typically overcrowded
Issues Noted:
- Machines don’t accept dollar coins
- No ATM in building
- Change machines sometimes empty
- Some customers leave clothes in machines
Location:
- Located in Troy
- ATMs nearby
Overall Impression:
Lansing Laundry stands out for its cleanliness and active management. The owner, Mike, receives consistent praise for his hands-on approach and customer service. While prices might be on the higher side (though specific amounts aren’t mentioned), customers seem to feel the quality of service and facility conditions justify the cost. The main criticisms relate to payment convenience rather than the core service quality.