Here’s a summary of what customers describe about Martinizing:
Prices:
- Described as “higher for some items”
- No military discount currently available
- Cannot use Star Card (military payment card)
- Specific prices not mentioned
Services:
- Core Services:
- Dry cleaning
- Expert alterations
- Comprehensive garment care
- Previously had pickup/delivery (mentioned as no longer available)
- Locker system with app integration
- Special handling for:
- JROTC uniforms
- Suits
- King-sized comforters
- Shirts
Quality:
- “Pristine” results
- “Sharp looking” pants
- Detailed attention to military uniforms
- High-end cleaning standards
- Top-notch care reported
Customer Service:
- Friendly and welcoming staff
- Knowledgeable about military uniforms
- Professional communication
- Staff mentioned by name (Sandy, Brian, Suzanne, Amanda)
- Updates provided during cleaning process
- Text notifications for pickup
Location Details:
- Multiple locations mentioned:
- Providence Village
- Madison Blvd store
- Promenade location
- Reserved parking spot at Promenade
- Hidden parking behind store
Operating Hours:
- Limited hours due to understaffing
- Workable for before-work drop-offs
Technology:
- App available (though some issues reported)
- Digital notification system
- Locker system
Areas for Improvement:
- App functionality issues
- No military discount
- No Star Card acceptance
- Limited hours
- Discontinued pickup/delivery service
Overall Impression:
Martinizing appears to provide high-quality cleaning services with strong customer service, despite some operational limitations. While prices are on the higher side and some conveniences have been discontinued, customers consistently praise the quality of work and staff professionalism, particularly for military uniform cleaning.