Here’s a summary of what customers describe about Elite Cleaners:
Pricing:
- Suit jacket: $9.99 (2-day turnaround)
- Dress: Over $15 (noted as “a bit pricey” by some customers)
- Other prices not specifically mentioned but described as “reasonable” for alterations
Locations:
- Fayetteville (20+ years at same location)
- Springdale (on Sunset Avenue, with drive-thru)
Hours:
- Staff hours: 7am-7pm throughout the week
- 24/7 kiosk available
Services:
- Dry cleaning
- Laundry
- Alterations
- Free pickup and delivery
- Next-day service standard
- Free rush service
- Drive-thru service (Springdale location)
Technology Features:
- 24/7 automated kiosk
- Touch screen account management
- Smartphone payment options
- Automated pickup/drop-off system
- Email notifications
Quality Highlights:
- Excellent white garment cleaning
- Careful handling of high-quality business clothes
- Attention to detail with mixed materials
- Professional handling of formal wear
- Special care for bulky items (comforters, winter jackets)
Customer Service:
- Professional staff
- Pet-friendly (offers dog treats)
- Proactive communication about cleaning challenges
- Quick turnaround times
- Consultation on challenging garments
- Option for both automated or personal service
Facility:
- Clean building
- Modern equipment
- Convenient drop-off/pickup system
Overall Impression:
Elite Cleaners appears to be a modern, technology-forward dry cleaning business with a strong focus on convenience and quality. While some customers note higher prices, the service quality, quick turnaround times, and multiple service options seem to justify the cost for most customers. The business successfully balances automated convenience with personal service, allowing customers to choose their preferred interaction method.