Here’s a summary of what customers describe about Tide Cleaners:
Services:
- Dry cleaning
- Laundry services
- Same-day service (when requested)
- Pick up and delivery service
- 24/7 drop-off and pickup using self-service machines
Quality of Service:
- Consistently described as excellent
- Praised for thorough cleaning, including successful stain removal
- Attention to detail, such as replacing buttons free of charge
- Clothes returned looking “beautiful and hung with care”
Customer Service:
- Staff described as friendly, polite, and helpful
- Drivers (for pickup/delivery) noted as respectful and careful with items
- Willingness to adjust prices in case of misunderstandings
Convenience:
- 24-hour drop-off and pickup options
- Drive-thru service
- Flexible hours, including weekend service
- Email reminders for pickups
Pricing:
- Described as “very very reasonable”
- Specific prices not mentioned, but discounts and coupons are offered
Additional Features:
- Part of the national Tide brand, known for cleaning expertise
- Essential business status during pandemic restrictions
- Communication through email for reminders and discounts
Customer Experience:
- Generally very positive
- Long-term customers express continued satisfaction
- New customers impressed with service quality
Notable Comments:
- One customer mentioned a misunderstanding about dry cleaning vs. laundering, which was resolved satisfactorily
- Ability to handle large items like king-size comforters
- Successful removal of stubborn stains that other cleaners couldn’t manage
Overall, Tide Cleaners is portrayed as a highly professional, convenient, and customer-oriented dry cleaning and laundry service. Customers consistently praise the quality of cleaning, attention to detail, and friendly service. The convenience of 24/7 drop-off/pickup options and delivery services is a significant draw for many customers. While specific prices aren’t mentioned, the service is considered to offer good value, especially with available discounts. The company’s association with the well-known Tide brand seems to instill confidence in customers, and their ability to handle difficult cleaning tasks is particularly appreciated.