Here’s a summary of what customers describe about Swift Dry Cleaners and Shoe Repair:
Prices:
- Described as “reasonable”
- “Similar to anyone else in the area”
- Specific amounts not mentioned
Services Offered:
- Shoe/Boot Repair:
- Sole replacements
- Heel repairs
- General cobbler services
- Dry Cleaning:
- Regular garments
- Drapes
- Bedding
- Additional Services:
- Alterations/Tailoring
- Zipper replacements
- Hemming
- Re-dyeing services
Staff:
Specifically mentioned:
- Sloane (owner)
- Julie (employee)
Notable qualities: - Friendly
- Professional
- Know customers by name
- Flexible with deliveries
Customer Service Features:
- Text notifications for order completion
- Quick turnaround (2-day service mentioned)
- Handling of damages (generous credit offered)
- Personal attention
- Solution-oriented approach
Location:
- Convenient to downtown Delray
- Accessible for local residents
Quality Aspects:
- Consistent quality
- Excellent workmanship
- No lost items reported
- Careful handling of clothes
- Long-term customer retention (since 2013 mentioned)
Problem Resolution:
- Quick response to issues
- Generous compensation for damages
- Willingness to make things right
- Above and beyond service
Overall Impression:
Well-established business, customer-oriented, with grouped services in one location. Known for their personal touch in service provided, quality craftsmanship, and resolution of issues that arise. Unique in their ability to sustain repeat customer business and deliver consistent results from one need to another. Price is commensurate with the competition, with added value coming from their higher level of customer service and range of services provided.