Here’s a summary of what customers describe about SuperMatt Laundry:
Pricing:
- Washers: $2.50-$5.00 (varies by size)
- Dryers: 25¢ per minute
Facility Features:
- 24-hour access
- Air conditioning
- TV’s available
- WiFi
- Change machines
- Vending machines (soap)
- Adjacent store with snacks/sodas
- Parking available
- Surveillance system
- Bathroom (locked when attendant leaves)
- Folding tables
- Reading materials
- Three washer sizes (small, medium, large)
Staff:
Named employees:
- Lisa (manager)
- Kelly
- Joe
- Mark
Characteristics: - Helpful
- Friendly
- Attentive to cleaning
- Responsive to issues
- Pride in maintenance
Payment Options:
- Coins only
- Change machine accepts $1, $5, $10, $20
- No credit cards accepted
- No debit card system
Notable Strengths:
- Regular cleaning
- Machine maintenance
- Staff assistance
- Always available machines
- Large capacity washers
- Quick-drying machines
Issues Noted:
- Quarters-only system considered outdated
- Tight space between folding tables and dryers
- Social distancing challenges
- Occasional abandoned laundry
- Some transient visitors
Facility Maintenance:
- Regular cleaning
- Lint removal
- Machine repairs
- Trash management
- Updated seating
- Improved AC
Additional Notes:
- Popular with families
- Good for large loads
- Safe environment
- No drop-off service available
- Busy but machines usually available
- Professional management
- Quick refund process for machine issues
The facility stands out for its cleanliness and maintenance, despite being a basic coin-operated establishment. While the quarters-only system is seen as a drawback, the combination of 24/7 access, attentive staff, and reliable equipment makes it a popular choice. The management’s attention to detail and customer service appears to be a significant factor in its positive reputation.