Here’s a summary of what customers describe about Jax Express Laundry:
Exact Pricing:
Washers:
- 20lb (small): $2.29 per load
- 40lb (medium): $4.99 per load
- 60lb (large): $6.99 per load
- 90lb (mega): $9.99 per load
Payment Options:
- Cash
- Credit/debit cards
- Laundry card system
- No coins accepted
Hours of Operation:
- 7am – 11pm, 7 days a week
Facility Features:
- Free WiFi
- Air conditioning
- Clean bathroom
- Located next to Harbor Freight and Smoke Shop
- Bright lighting
- Multiple washer/dryer sizes
- Modern “smart” machines
Equipment Performance:
- Hot and fast dryers
- Quick cycle times (1.5 hours noted for full wash/dry/fold)
- Some machines reported out of order
- New, modern equipment
Service Quality:
- Owner (Matt) personally involved
- Quick response to issues
- Generous with refunds (example: $12 refund for $6.99 issue)
- Responsive to calls/texts
- Environmental consciousness (recycling noted)
Facility Condition:
Positives:
- Consistently clean
- Well-maintained
- Modern equipment
Concerns:
- Issues with homeless people using facility
- Some safety concerns noted for solo visits
- Machine operation learning curve
Summary:
Jax Express Laundry offers a modern, coinless laundromat experience with competitive pricing across various washer sizes. The facility stands out for its cleanliness, modern equipment, and responsive management. While pricing is comparable to competitors, customers note the value is superior due to the quality of service and facilities. The owner’s personal involvement and customer service are frequently praised. However, there are some concerns about homeless individuals using the space and the initial learning curve with the card system. The combination of modern amenities, cleanliness, and efficient machines makes it a preferred choice despite these challenges.