Here’s a summary of what customers describe about Peninsula Cleaners in Milford:
Pricing:
- Described as “on par” for standard dry cleaning
- Some items noted as “costly” to clean (specific items explained by staff)
- Specials posted in store
- No specific prices mentioned
Services Offered:
- Dry cleaning (eco-friendly wet cleaning)
- Wedding dress cleaning
- Alterations/repairs (including safety pin holes)
- Tuxedo rentals
- Rug cleaning
- Curtain/drape cleaning
- Linen/tablecloth cleaning
- Blanket/comforter cleaning
Quality of Work:
- Successfully removes difficult stains
- Handles delicate items (wedding dresses)
- Repairs minor damage
- Consistent quality with standard items
- No reported issues
Customer Service Features:
- Transparent pricing explanation
- Honest about costs
- Long-term item storage (up to 1 year)
- Early completion of work noted
- Clear communication
Environmental Approach:
- Eco-friendly wet cleaning process
- No “perc” chemicals used
- Biodegradable detergents
- Only eco-friendly cleaner in coastal Delaware
Notable Policies:
- Items kept for up to one year
- Customers reported retrieving items after 5+ months
- Early completion of services possible
Customer Experience:
- Positive outcomes with wedding dresses
- Successful stain removal
- Professional staff
- Clear communication about services and costs
- Reliable storage of items
Overall Impression:
Peninsula Cleaners in Milford stands out for its combination of eco-friendly practices, reliable service, and excellent customer care. The business appears particularly strong in handling special items like wedding dresses and maintaining clear communication about pricing and policies. Their willingness to store items for extended periods and their transparency about costs demonstrate strong customer service values. The eco-friendly approach adds additional value to their services.