Here’s a summary of what customers describe about 13 Laundromat:
Pricing:
- Described as “affordable” and “cheap”
- Tuesday discounts on some machines
- Drop-off service charged per pound (specific rate not mentioned)
Services:
- Self-service laundry
- Wash and fold/drop-off service
- Snack vending machines
Facility Features:
- Clean environment
- Attended facility
- Bathroom (often out of order)
- Vending machines for snacks
- Can get busy/crowded
- Staff on premises
Staff/Service:
- Helpful attendants
- Know regular customers by name
- Provide machine operation instructions
- Quick response to machine issues
- Staff explains card service system
- Exceptional customer service (example of accommodating urgent couch cover washing)
Equipment:
- Functional washers and dryers
- Clean machines
- Card payment system available
Issues Noted:
- Bathroom frequently out of order
- Can get crowded at peak times
- Some concerns about wash and fold service efficiency
- Occasional “less than reputable people” noted
Positives:
- Consistently clean facility
- Long-standing business (15+ years mentioned)
- Good customer service
- Reliable equipment
- Clothes come out clean
- No damage to clothing reported
Operating Information:
- Tuesday specials
- Attended facility
- Long-standing business through multiple owners
Overall Impression:
13 Laundromat indeed is a well-established, moderately-priced laundromat offering self-service and drop-off service. The facilities are described as clean, whereas the staff are supportive and the service is reliable. Although exact prices aren’t mentioned in the reviews, the price is described by customers as reasonable. Apart from the constant crowding at times and a problem with bathroom maintenance, there appear to be no other significant issues with the operation.