Here’s a summary of what customers describe about Laundromax:
Location:
- 852 Dixwell Ave, New Haven
Prices:
- Free drying offered
- Described as “reasonable pricing”
- Specific amounts not mentioned
Services:
- Self-service laundry
- Wash and fold service
- Extra services mentioned but not specified
Equipment:
- Huge selection of washer and dryer sizes
- Fast machines
Staff:
- Named employees:
- Ms. Jackie (frequently mentioned positively)
- Garrett
- Staff noted for being:
- Pleasant
- Courteous
- Knowledgeable
- Honest (returned nearly $700 found in clothing)
- Quick and efficient
Hours:
- Opens at 6am (sometimes slightly earlier)
- Evening service available
Facility Changes (from previous TopKat ownership):
Removed:
- Television sets
- Arcade games (Pac-Man)
- Claw machine
Added: - Music system
- Better security system
Cleanliness:
- Exceptionally clean
- Staff regularly cleaning
- Well-maintained
Customer Experience:
- Convenient location
- Quick service
- Good for running other errands while washing
- Some customers miss previous entertainment options
- Early morning availability appreciated
Overall Impression:
A well-maintained laundromat that has undergone recent ownership changes. Known for honest staff, cleanliness, and free drying. While some customers miss previous entertainment amenities, the facility maintains high standards of service and cleanliness. The combination of efficient machines, free drying, and attentive staff makes it a popular choice despite some changes in amenities.